Gold Coast Hydroponics Return Policy
Shipping and Returns
Please read the following terms and conditions carefully. When using the Gold Coast Hydroponics Physical Store or Website, you agree to accept and comply with the Terms and Conditions.
These include terms, conditions, disclaimers, notices, restrictions and variations. Your use of our store & website confirms your agreement to these Terms and Conditions.
Please contact us within 10 days from the date you physically purchase or receive your order. If you have any issues with the product e.g. item is broken, doesn’t do as it’s supposed to and would like to return and we will offer a replacement or refund.
If an item fails to work properly please call or email us as soon as possible. Once the item is received it will be determined if it can be repaired or needs replacement.
PHYSICAL RETURNS : If a customer returns an item physically to the shop due to it being broken or not doing as described and is seeking a refund or store credit, a receipt for proof of purchase is required and customer may be asked to provide a photo of the issue if possible. The item will be kept for a short time for inspection to determine and confirm/verify the issue and the customer will be notified within 24 hours.
CHANGE OF MIND RETURNS: If you decide you do not require an item that is not faulty please notify us within 7 calendar days of purchase and we may offer a refund or store credit at our discretion and the customer will be responsible for any postage costs if they occur if it is not a result of our error.
If customer is instructed to return an item the item must be returned in the original condition, with the original packaging with all accessories and paper work.
Please note that the item must be packaged properly for shipping to avoid damage. Items received in a damaged condition, broken or modified due to inadequate packaging will void the warranty.
ONLINE PREPAID ‘Pick Up’ FROM STORE ORDERS
We require photo ID of the card holder on collection for in store ‘pick up’ orders over $100.
If a photo ID can not be provided by the customer the goods will not be released and a refund will be given.
- If an online payment is via credit card and the customer requires a refund on a product not faulty or not due in error to us, credit card charges will be deducted at 5% of the sale (this is a charge that the credit card company does not refund to us)
Please do not send by C.O.D. – If a buyer sends back the item/s by a C.O.D. service, the Item/s WILL NOT be accepted.